Technical Department

Technical Advice - Parts Lists - Installation Support

The Richard Burbidge Technical Team can help you make an informed decision on the purchase and installation of our products and planning your project from start to finish. We can advise and provide:

• Comprehensive lists of components required for your project plus additional parts lists illustrating alternative solutions.
• Recommended retail price for your project plus individual component prices.
• A selection of local stockists with full address and telephone details where our products will be available.
• A plan view and 3D drawings illustrating the stairparts listed and where they are used.
• Comprehensive and dedicated installation instructions for all our ranges of stairparts.
• Guarantee forms upon purchase of your chosen stairparts system.
• Details on Building Regulations & British Standard requirements for balustrades, guarding and stairs.
• Information relating to stairparts sytems testing for conformity with UK Building Regulations.

Our technical advisers have many years experience between them, and can be contacted by telephone, fax or email Mon-Fri 8.30am - 5.30pm.

If you would prefer to receive a full information planning service folder from the technical department in additon to the information supplied by staiplanner simply contact us with your SP reference number on;

Telephone number: +44 (0) 1691 678212

Fax number: +44 (0) 1691 672863

E-mail: technical@richardburbidge.co.uk

Customer Service Department

We have a team of dedicated Customer Service Advisers in our UK call centre. They can provide information on stock availability and details for your nearest stockist.

Our customer services team are available from 8.30 - 5.30 weekdays;

Telephone number: +44 (0) 1691 678300

Fax number: +44 (0) 1691 657694

E-mail: info@richardburbidge.co.uk

Thank you for using stairplanner, we are here to help at all stages of your project from the parts you need, where to purchase, to how to install and finish. Please contact us on the direct line numbers listed should you require any help with your installation.